The EU General Data Protection Regulations (GDPR) require all companies to treat personal information collected or handled securely, and maintain accurate records as to how this information is stored and used. This policy details the information regarding personal data that the Broadstones Solutions Ltd website collects, stores and uses.
Who are we?
Broadstones Solutions Ltd is a limited company registered in England (No. 11656069) who are a technical change management consultancy specialising in Cloud Launch and Migration and transforming DevOps in the Financial Services Industry. The registered address is 171-75 Shelton Street, Covent Garden, London WC2H 9JQ.
How do we collect personal information from you?
Broadstones Solutions Ltd collects personal information:
- via our website contact form
- when you send us an email
- when you call us on the telephone
What type of information is collected from you?
The personal information we collect might include:
- Your name and contact information (including email address and phone number) which you provide to us when you submit our contact form, telephone us, send us an email, or communicate in any other way
- Other information relevant to client enquiries e.g. what your website requirements are
- Invoicing information (including company name and invoice address) which you provide to us when you choose to purchase our paid services
- For example, we may monitor how many times you visit, which pages you go to, traffic and location data, IP address, operating system and browser type. This information helps us to build a profile of our users. Most of this data is aggregated or statistical, which means that we cannot identify you individually.
- Only the IP address could be used to identify you individually (indirectly through your ISP and only by the relevant authorities). Your IP address is only stored in log files that are deleted after 30 days.
How is your information used?
Collecting this data helps us understand what you are looking for from our business, enabling us to deliver improved products and services, and in particular for the following reasons:
- to contact you in response to a specific enquiry or request
- to carry out our obligations arising from any contracts entered into by you and us
- to collect payments and send invoices and statements
- to seek your views or comments on the services we provide
- to improve the products and services we provide
- to notify you of changes to our services such as planned outages, new or updated features, changes to our legal terms, compliance requirements etc
Who has access to your information?
We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.
Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process domain registrations). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service.
We will not contact you for marketing purposes, however, if you are an existing client, we may contact you with regard to information about services being provided to you if the need arises.
How you can access and update your information
The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please contact our Data Controller (see below).
You have the right to ask for a copy of the information Broadstones Solutions Ltd hold about you or to ask for it to be removed. We will only remove data we hold on you if we are not legally obliged to retain it (e.g. for tax or contractual purposes).
We will ask you to provide formal proof of identity before releasing, editing or removing any of your information.
Our data controller can be contacted at:
Broadstones Solutions Ltd
71-75 Shelton Street
London WC2H 9JQ
or email us at email@example.com.
Security precautions in place to protect the loss, misuse or alteration of your information
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Broadstones Solutions Ltd will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
All customer and supplier details will be kept stored on secure servers, and access limited only to authorised personnel with password protected access.
We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. We maintain appropriate administrative, technical and physical safeguards to protect Personal Data against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of the Personal Data in our possession. This includes, for example, firewalls, password protection and other access and authentication controls. We use SSL and TLS encryption technology to encrypt data during transmission through public internet (your enquiry form submissions and their transmission via email services to us).
However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot ensure or warrant the security of any information you transmit to us or store, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access any website hosted by us, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. If you believe your Personal Data has been compromised, please contact us.
Use of ‘cookies’
Like many websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.
Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see below).
Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.
Links to other websites
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
If you email us directly, or via a email mailto hyperlink (like this one), the email is transmitted to us via the Simple Mail Transfer Protocol (SMTP). Depending on your email provider, the email contents may or may not be encrypted from the point at which it leaves your computer, until it reaches your email provider or in some cases, until it reaches us. We have no control over this, but most popular email providers like Gmail do provide end-to-end encryption.
Our website contact form operates with a SSL (‘Secure Sockets Layer’ or ‘https’). This means that any information you enter on our contact form will be encrypted by your own web browser from the point you click the ‘Send Message’ button until it reaches our web server. It is briefly decrypted on our web server, but is then re-encrypted and transmitted to us using TLS encryption, via our email host (Google G Suite) where it is only ever transmitted in an encrypted form or held in a secure manner.
Our website contact form has a reCAPTCHA control, which is an additional safety feature to help prevent businesses from receiving spam or automated data, and thus protecting the website and customer data.
Receiving communications from Broadstones Solutions Ltd
- Service alerts and announcements
As required, Broadstones Solutions Ltd may email a service-related announcement e.g. if our service is temporarily disrupted for any reason, we might send clients an email to notify them of this. These communications are not promotional in nature
- Customer service
In accordance with the user’s option, we regularly respond to users’ service requests and account enquiries via email or telephone
About this website’s server
This website is hosted in a virtual server by Amazon (Amazon Web services) within a secure UK data centre. The server may only be accessed by authorised personal and we have taken numerous security precautions including:
- Anti-Virus and Anti-Malware scans (passive and active)
- Secure SSH (Secure Shell) access with private/public key and password authentication for access by authorised personnel only
- Firewall locking down all but essential ports
- Security settings applied so server meets the technical level of PCI (Payment Card Industry) security requirements
- Regular backups to secured backup storage
Our third party processors
We use a number of third parties to process personal data on our behalf:
16 or Under
We are concerned about protecting the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
Our lawful basis for processing this data
We will ensure we have your permission to use the data necessary for the fulfilment of services provided or in order to take steps to procuring further orders.
Broadstones Solutions Ltd will retain personal data we process on behalf of our customers for as long as needed to provide our services. We will retain this personal information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. The Data will be reviewed at least annually.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in February 2020, but we may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to firstname.lastname@example.org or by writing to Broadstones Solutions Ltd, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ.