Businesses are increasingly making extensive use of SaaS (Software-as-a-Service) to fulfil many of their business functions; from simple tools like Zoom or Teams all the way through to more complex systems for time and expenses management, for example, or to fulfil entire parts of their business model through SaaS based CRM or ERP, today, over 1/3rd of companies are running completely on SaaS and the majority of the remaining 2/3rd plan to switch completely to SaaS over the next five years, enabling them to fully retire their datacentres and undertake change more nimbly.
Even though it is heavily regulated, the Financial Services industry is no different, making extensive use of SaaS to serve its customer base and to organise and run its businesses operations. This considerable demand for SaaS is leaving companies struggling to adopt this type of technology, especially where there is a case of little or zero help from internal traditional IT delivery & support functions when the business functions adopt a ‘go it alone’ approach to SaaS in an attempt to help their team. This creates a growing, complex and often not fully understood mix of SaaS, with no signposted way in which to consume SaaS effectively. Each SaaS service needs clear ownership to manage the product within a business to stay current and gain value from the evolving product; change will happen that businesses must act upon.
One of our client’s Cloud strategy calls for the adoption of SaaS as its priority above the creation of new applications and hosting them either in its own data centre or on its own PaaS (Platform-as-a-Service) environment. The majority of internal technology demand for this client since 2019 has been for SaaS based services. During 2020, Broadstones developed a SaaS Operating Model for the Financial Services company to help them get to grips with their growing SaaS inventory and provide clear guidance to teams around the business as to how to adopt SaaS quickly, manage SaaS effectively and handle the complexities in that this new type of IT estate that continually evolves and changes.